How long will it take to deliver my order?
Getting your order quickly is as important to us as it is to you, so we will make every effort to get it to you super fast. We post orders every business day and in general, if you live in major towns and cities your order will be delivered within 2-7 business days. Standard-sized packages are sent via Australia post and will arrive at their destination in the usual period it would take for a parcel to reach your delivery address from Melbourne, VIC. If your order involves non-standard freight (large, heavy items) we will contact you with special delivery details.
If your order contains an out of stock item we are expecting to receive in a reasonable amount of time we may hold off sending your order until the item arrives. If an item is likely to be unavailable for an extended period of time we will contact you to discuss your options.
We will inform you when your order has been despatched. After placing your order keep an eye on your email inbox for notifications and updates from us. If you are not home to receive delivery of your order, Australia Post will leave a slip with the details of a post office from which your order can be picked up. Australia Post will not leave parcels unattended.
If you have arranged for special freight of an item you may need to be home to accept delivery. In this case we will be in touch with you to discuss delivery in further detail. Listed below are approximate delivery times, but please note that during busy times like Christmas, deliveries may take longer:
• Melbourne: 1-2 working days • Rural Victoria: 2-4 working days • Sydney, Adelaide, Brisbane, Canberra and Tasmania: 3 - 4 working days • Perth, Darwin and Cairns: 4 - 6 working days • Rural WA, QLD and NT: 7 - 14 working days